Firstly, the customer service was the best I have seen. Kind, respectful, helpful and very professional. The product is great and my son loves his new bike.
Mike's went the extra mile to take care of me!
I have an odd size foot and was frustrated that other shops wouldn't let me exchange if a special order size didn't fit and I need cycling shoes for Ironman Ottawa.
Rick's team ordered in a size, it didn't quite fit so they ordered another and Eureka!
Sara found my special order super quickly and answered all my questions about bike computers while I was in. Thank you Sara!
Rick and his team are the best in the region!!
Your staff are knowledgeable and listen to what your customers are looking for. No high pressure sales or trying to upsell. You have a wide variety of options.