I recently had an issue with my Trek Domane which I had purchased from MV in January. They attempted to repair the bike but unfortunately couldn’t. They returned it to Trek who also could not address the issue. As a consequence they replaced the frame. During this process Mike Vaughan kept me updated without chasing & once they received the new frame it only took them 2 days to rebuild. Their communication and service was impeccable. Loving the new bike.
Excellent personal customer service - great advice and time taken to understand my requirements and offer of several appropriate cycles with the opportunity to test ride them for suitability.
No pressure to purchase just very friendly guidance and genuine passion to make sure you get the right cycle. I'm very pleased with my purchase & accessories.
A pleasure to find an independant store of this quality - highly recommend a visit.
I have found Mike Vaughan Cycles have / are always, helpful, approachable, experienced and supportive.Very recently, after 30 minutes into a ride, my gears 'properly' seized! I was able to get a lift, and, despite it being Saturday morning, they were able to identify the difficulty and after 30 mins, I was on my way! Now, I guess they will not always be able to respond on, probably, their busiest day like this, but I was, and am, confident that they will always do their best to assist and meet my needs - as quickly as they are able! As experienced cyclists themselves I feel they skilled and able to understand cyclists needs.