You provided the product I specifically wanted following a notification email you had it in stock. The communication with Ray reassured me to visit your shop and the purchasing process with Ray and Mike, was efficient and personal. Thank you for your professionalism and personalised service.
Friendly staff. Took a punt on me not wanting an expensive bike and ordered the size that I needed to try. Harrison was really helpful. Kind to my disabled husband too.
⭐️⭐️⭐️⭐️⭐️ Outstanding Service!
Took both my Trek bikes in for a service and booked them for the top-level package. The mechanic called to say they didn’t both need the Platinum and that Gold would be perfectly fine — really appreciated the honesty. They also rang each time something came up that might add extra cost, keeping me fully informed throughout.
I’ve been getting my bikes serviced for years, but being new to the area I wasn’t sure what to expect. Turns out, the service here is even better than what I’m used to. Excellent workmanship, great communication, and genuine care. Very impressed — thank you, and keep up the great work!
— Ashley
Mike was excellent to deal with from the 1st phone call to the delivery of my daughter’s bike! I would highly recommend them and will be using them in the future .
Many thanks
Highly professional and friendly service from Mike Vaughan Cycles. Bought my very first bike here in 2008 and been a customer ever since - nothing short of excellent.
Thank you
Michael
Ability to see and touch products for real (not possible via internet shopping!)
As I was purchasing glasses and a new helmet it was important to wear these and see how they look and fit. Simply not possible when purchasing items via the internet!
Personal service from experienced staff was excellent.