I can not say enough about Mole Hill Bikes. The staff is knowledgeable, polite and very helpful. They always take the time to listen to my needs and go above and beyond to ensure they are taken care of.
The price was the initial like, it was the reason I drove 2 1/2 hours to check the e-bike out. When I got to the store I was greeted very kindly and professional. My questions were answered, I was given a tutorial of the e-bike, the bike was adjusted for my height all with patience and a smile while I had my husband on the phone for part of it. The e-bike test ride sealed the deal. I like that they had a hill on property so I could get a true experience of how it would perform. Jordan also put my bike on the bike rack and showed me how to place it properly. I had a very good experience.
I needed a new bike helmet. They had a similar helmet that would work with the front and back lights that I had on my old helmet! They transferred the lights and even transferred my mirror to the new helmet at no extra charge!
All I can say is I wish this bike shop would open a location in Charlottesville! Incredible service and Jordan and Alfred are both just top-notch when it comes to diagnosing and working on e-bikes. I honestly can't thank them enough for warranting out a new motor on my Yamaha cross core RC! I can't believe the difference when riding it as it doesn't even seem like the same bike. Actually, it is so quiet you can't even tell it has a motor. Jordan literally can answer any question about anything that has to do with a bicycle. Highly recommend dealing with this great shop!
I was acknowledged immediately and my representative did a great job finding a bike that fit my needs. I ended up with a used bike, which was a great choice because I could get some premium features for a much lower price than what a new bike would have cost. I appreciate the good customer service.
Needed new tires asap, got them ordered and put on the day after arrival! Staff is very knowledgeable and extremely helpful with any and all questions! THIS is what a great bike shop looks like!
Both Alfred and Jordan went above and beyond to answer all of my questions. Truly exceptional customer service throughout the entire shopping experience. I will definitely be back for more accessories for my new bike!