I have been a customer for many years. The number one reason that I would stay a customer is your employee Joe that is always knowledgeable about the system and goes above and beyond to provide great service.
Customer service (phone and onsite) has always been great. We really appreciated the opportunity to buy our rental unit with the previous rental payments applied to the final cost. The payment plans (to rent and to buy) have been at a fair rate, and the setup has been easy and consistent.
I like that they will deliver periodically and only deliver the number of packages that I request. If I am home when they deliver, they will also add the salt to my machine.