On their first visit, the two ladies were friendly, listening to our "instructions" and questions. They set about cleaningy, thoroughly, cleaning ceilings, artwork, curtain rods, vacuumed throw rugs and then took them up and cleaned under them! The competence and efficiency was clearly evident. They wear uniforms and arrive in a shiny/clean company car. - impressive! Good job team! Dee.
The girls who came to clean our office were extremely nice and very professional. They paid attention to every little detail and worked very efficiently. Our office looks great and everyone here was very happy with them.
Overall, they did an ok job, However, the floor in the upstairs bathroom was not cleaned. I had to clean it myself. Downstairs, the baseboard in the bathroom was untouched. The cabinets in the laundry room were not cleaned on the outside either. I was very disappointed. Also, the team arrived at the Wrong address! They tried to get into the Wrong house. I think I should get some kind of a refund. [NAME REMOVED]
I have enjoyed having the service over the past year. There does seem to be a lot of turnover, since I seem to only keep sertain ones for short periods of time. With that being said, I see the level of time spent cleaning being different. I've had some that are in and out inside of 30 minutes especially when there have been 3 cleaning at a time. Today, the two girls were there approximately 50 minutes. I would suggest that the girls introduce themselves at least their first names each time they come, because with the turnover I've seen, it's hard to remember every two weeks who was there last!!
The two ladies that came to my house were polite and cordial. They did a great job of cleaning which I really appreciate since I can't do a lot these days. My bathrooms sparkled! One of the things that I appreciated the most was that they changed my bed linens for me. I would definitely recommend Molly Maid to friends and relatives.