The fact that I can tell you when things are being neglected and trust you to correct them without alienating the team. (will call shortly about that)
Mostly that the workers are pleasant, attempt to be thorough and please, and that there is no need to be involved with one-on-one payment at the time of service.
Also very important to me is being able to switch days and hours when necessary and have you do the same for the team reliably when necessary.
People get on the job and they work hard---doing a very thorough and complete job. Don't bother us unless they have a need to. Well dressed and polite and don't complain or indulge in useless chatter. We can't be more pleased.
I originally set up house cleaning for after my surgery as my movement would be limited for 4-6 weeks. Armando was so professional and kind when he came to give me an estimate. It was right on par with what other companies were charging but I specifically went with MM because they are licensed and bonded.
He asked if there was anything special they needed to note and I asked if they could do a few extra things since I was severely physically limited. He documented that and when they arrived for the deep clean everything was taken care of. They let themselves in with the key I left, scrubbed and sanitized to perfection and when I walked in the door was amazed my wood floors could ever be that shiny, The whole condo smelled fresh, they were efficient with the time (one hour is all it took), and I knew this was exactly the type of service I needed. So much so that I have set up bi-weekly cleanings even after my recovery. For the price it's worth every penny to come home after a long day at work and walk into a clean house.
I will highly recommend them to anyone and am beyond pleased. They even honored a new client coupon for $10 off the first 10 cleanings. Can't get better than that. 2 huge thumbs up! Thank you!
I have only had two visits, but they're on time, pleasant and friendly staff, they've adapted to my working around them, they're focused and cleaning seems complete. I believe I'm probably an easy clean, but I'm pleased with the overall service.
I like how clean the house is, and how accommodating the service can be should my schedule change. It's not a 10 as the past few times I was given a time range and the staff were not scheduled at that time - they were scheduled later. We sorted it out :)