I have only just started with Molly Maids so I only have one instance to rate. The girls did a great job on the first cleaning (very thorough) but there were a few issues (bleach spots on kitchen floor, dirt around base of bathroom sink). But in general they did a good job. Ask me in a few months to get a more accurate rating. D
Provide checklist of tasks to done. Allow me to change. I.e. I do not need my bed made once every 3 weeks. This is wasted activity.
On checklist allow homeowner to specify location of sundries, like where I keep my trash bags for replacement.
This helps when substitute crews are used
The team that comes to clean is good. Couple things to mention: I feel they mop quickly without removing any stains if something had fallen on the floor. I would like them to do the dishes if any in the sink/ usually have just couple glasses or a plate but they clean the sink and put the dirty dishes back in there. Sometimes they forget to make the bed so I remind them most of the time. The cleaning detergents that are used are not what was shown when the service was sold. They mop with water with hardly any detergent in there which I saw after a few weeks. I started to give my hard wood floor cleaner but for other areas I expect them to use appropriately amount of cleaning agents. Other than that, they usually do a good job.
I have been with Molly Maid for years and overall am usually happy with the service. Lately I have noticed the attention to detail has slid. Toilets and showers are not seeing the same level of care.
Again, overall for years of service I have been very happy- only recently have I felt as though the job looked rush with the same attention to detail.
The ladies are very professional and trustworthy. They clean our premises very well, are punctual, cleaning up after themselves. If asked, will remain-mop a previously cleaned area without question. This is a very efficient cleaning service. 5 Star Quality Service.