My house was not cleaned to my satisfaction.
Windows cleaned were streaky. Floors cleaned were still dirty.
They cleaned areas I asked them not to touch.
They didn't clean areas I asked them to.
They came back a second time. There was improvement, but I still wasn't satisfied.
Their cleaning method was very general, just lightly surface wipe, and that's not what I had asked for.
The wood floors were left very wet. That dulls the finish.
I had to clean after they cleaned.
I don't understand why I could get areas clean that they couldn't. I took pictures of the bathroom chrome after they cleaned and then again after I cleaned. Quite a difference.
There's more, but I think you get the picture.
I thought Molly Maid was a high-quality service. This was my first time utilizing them. I was disappointed and would not return as a customer, nor recommend them.
I will add, though, that Mona who I made the arrangements with was very nice, professional and helpful.
They do ok. I have to explain every time they come on what to clean & it’s never done completely. I have a clean house and only need them to clean once a month so I expect everything I want done to be completely clean & they always miss some areas. For what I pay & they don’t even clean my entire house so I expect cleaning like I clean
It’s so nice to come home to a house that is shining! I referred you to another family member who wanted a deep cleaning job and she was thrilled with the results. I will keep referring you whenever I can.
It never seems complete....garbage isn't taken out, a stain remained on floor and all I did was spray it with Windex for removal to clean it, carpet under bed is not vacuumed. I shouldn't have to do this as I'm paying over $100 for cleaning.
Arrival times: 4:15, 1:30 12:30 and so on. 4:15 is too late, and 12:30 is too early. These times conflict with our meal times.
Replacing items: When they dust on tables, they move the items but they never replace them to where they were before. I need to do so after they leave. When they dust the window sills and move the curtains - Not replaced !
Shoe covers: They never cover their shoes when coming in no matter the weather. We have white carpeting.
The cleaning they do is AOK