The maids should have cleaning supplies for a variety of situations in their cars. The cost would be minimal(less then $40 per car) and Customer satisfaction would be worth it. The supplies would last a long time, as they wouldn't be needed all the time.
My maids were not able to clean my kitchen floor, nor were they able to clean my glass shower doors well because they lacked the necessary cleaning supplies. That was unacceptable. Especially considering your 80+dollars per hour rates.
Please make the needed changes.
Dr. [NAME REMOVED]
[PHONE NUMBER REMOVED]
Molly Maids has been cleaning our house for over a year. They always do a good job. The house looks good when we arrive home. The price is a bit high and we were just informed of a price increase. We do have a large house and we certainly understand that costs increase each year.
In the beginning they were really good but lately they have been rushing. They don't clean the toilet completely or the shower. The shelfs in the shower have rings on it from the shampoo etc. they clearly just wipe around things and don't do a thorough job.
All parties in the organization I deal with are professional and responsive, The cleaning crews have been prompt and polite. Cleaning is thorough and efficient. They are in and out and my whole house is clean.
We were led to believe this would be a professional clean which had a well designed system. After our initial clean, however, the backsplash in our kitchen wasn't wiped, portions or our counters weren't wiped, parts of our dressers weren't dusted, there was mildew under the shower faucet which wiped clean with a finger. We tried contacting management but after playing phone tag for a few days we were only offered to have the manager accompany the next clean. We were hoping this service would save us time, however, it did not.
The ladies do a great job with cleaning. For example, they don't just dust around items but actually dust under and behind. They also are able to get the water stains off my glass shower doors (a feat!). The house looks very clean when we come home and smells fresh. If there is a problem, the office will call you to discuss. I am very happy with the service.