i was pretty surprised about the lack of attention to detail. i called and yall offered to send someone out, but my house was already in transition for the holidays.
a few items...
top of fridge not cleaned
corner behind a speaker had spiders and cobwebs left
fridge not wiped
wooden firewood box not wiped thoroughly
rug upstairs not vacuumed thoroughly
is what i saw...
Have had my floors damaged tile and wood frim the vacuum and my microwave broken cannot set time probably from getting cleaner in panel. Have continued service due to my bad shoulder and so busy to find another service.
I was disappointed by the thoroughness of the work. While many things were done well, there were several that were done poorly or not at all. I had mop lint on my hardwoods, and this was after I had expressly said I only wanted steam on the floor. This was prior to the cleaning day. Additionally there were cobwebs on my pendant lights in the kitchen and no furniture polish was used on my tables. When I told this to the owner when he called to ask if I was pleased with the job his response was essentially "Well, they're paid by the hour so you didn't pay for anything you didn't get.". I did not give the cleaners a time limit. I found the response to be slightly flippant. I won't be using MM again. It's too expensive for what you get. I thought paying that amount per hour would assure my home would be perfect when they were done. It was not.
I understand that the women have a heavy workload. By the time they arrive at my house, they already have cleaned house at two or three other clients', and after mine they still have to clean other homes. Consequently they hurry through my house. Afterwards I find that they did not lift the carpets to clean underneath, and I always have to remind them to clean in the corners and under and between furniture. If I don't, they forget. Most of the time I move things out of the way so it will be easier for them to do a decent job, but if I don't, they'll rush through.
My feeling is that they could do a better job, if they were not pushed to do as many houses as they have been scheduled. I like the two who come regularly, they are friendly and follow my suggestions, but I do have to check so the work gets done properly. I do like a clean house because of my allergies. So please think about the amount of work they are scheduled to do. If I were in their shoes, I would not be able to do a thorough cleaning job in the allotted time even when I was much younger and in good health!
I am mostly quite satisfied with the service. Occasionally spots are missed (desk top, under the bed, base boards) and when the ladies leave, I have to go around the house and straighten pictures and re-arrange small items. I think this is because they move so fast through the house. I wish they would take a little more time so they could always do a thorough job.
Maids are very nice, polite and quiet. Come in a timely manner, always speak and get right to work. Thorough and detailed. They clean a home office and they are extremely careful when running the vacuum during incoming and outgoing phone calls. Very professional and do a tremendous job when cleaning.
I am so impressed by customer service. Everyone on the phone and in person was so kind and pleasant to work with. Workers were efficient and did an excellent job in our apartment. I was so happy with the service that I was tempted to call the office immediately and thank them. I would definitely use them again!