MOLLY MAID of Chesapeake-Norfolk-Suffolk Facebook-24 Googleplus-24 Yelp-24

   488 Reviews
811 Juniper Crescent, Suite 2
Chesapeake, VA 23320
(757) 424-MAID (6243)
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Recent Reviews:

February 15, 2017
Janet Daulton
Portsmouth, VA
I love the thoroughness of my team - dusting, vacuuming, floor washing - and lovely company while here. We missed Jullia today, especially Tacy! Kudos to Nouzha for training so many hard-working young women!
February 14, 2017
Sandra Bullinger
Chesapeake, VA
Quick,efficient,
February 14, 2017
M.H.
Norfolk, VA
Not really. You've been pretty flexible, which is exactly what I need.
February 14, 2017
M.M.
Chesapeake, VA
Your employees were very thorough. I was pleasantly surprised they cleaned the mini blinds. They even arranged my son's stuffed animals on his bed. We will definitely schedule more cleanings in the future.
February 14, 2017
A.S.
Chesapeake, VA
Team 6 was amazing. They were very nice and friendly. Complimented my house and pictures of my family. Did an amazing job on the entire house. I hope I get them next week!!
February 13, 2017
F.N.T.S.
Norfolk, VA
the quality of the cleaning depends on the team
February 7, 2017
B.B.
Chesapeake, VA
The follow up on your employees work prompted some very critical comments and constructive criticism that will certainly mark your sincerity and business approach.Based on this I would recommend you to others.
Response From MOLLY MAID of Chesapeake-Norfolk-Suffolk
February 07, 2017
Thank you, Mrs. B! The Molly Maids are only human, subject to mistakes like the rest of us. When we do fall short of expectations we do our best to remedy it. Thank you for giving us the opportunity to make sure you are satisfied.
February 7, 2017
B.M.
Chesapeake, VA
The cleaning products were terrible. It didn't even look like my oven was cleaned. I had to clean it again. It didn't look like floors were cleaned. The painters came next day and said noone cleaned behind refrigerator and it rolls out. Very disappointed.
Response From MOLLY MAID of Chesapeake-Norfolk-Suffolk
February 07, 2017
I appreciate your comment, Mrs. M. At every turn the Molly Maids ran short of your expectations and were unable to satisfy you mainly because you wanted them to do things we don't allow them to do. We do have scripts we use to ensure this sort of thing happens as rarely as possible. As a result of this incident, I will consider refusing jobs taken while the caller is driving, or at least follow up with a call when the customer is better able to focus on the information being presented. Again, I really appreciate you bringing this to our attention!
January 31, 2017
Dixie Henderson
Chesapeake, VA
Molly Maids is always cheerful and cleans my home with love and care. Thanks so much, Meg Henderson
Response From MOLLY MAID of Chesapeake-Norfolk-Suffolk
February 07, 2017
Thank you, Mrs. H!
January 26, 2017
Tim Rossettini
Chesapeake, VA
Thorough yet quick. I love the team we currently have.
Response From MOLLY MAID of Chesapeake-Norfolk-Suffolk
February 07, 2017
Thank you, Mr. R! Please do provide feedback, good and bad, to us when we call you to follow up on your service. Like any employee, the maids need the feedback to improve and hopefully one day you will say "I love all of the teams at Molly Maid!"
January 18, 2017
P.H.
Chesapeake, VA
I like how my house looks after the cleaning; however, I would prefer the same ladies each visit but I understand that schedules do get changed and sometimes a different team must clean.
Response From MOLLY MAID of Chesapeake-Norfolk-Suffolk
February 07, 2017
Sorry about the new faces Mrs. H! We don't move customers around on purpose. Right after the holidays is a high-turnover time as some of the staff resolve to do new things. Also, the holidays can put schedules askew. I'll let the office team know your concern so they can respect your wishes as much as possible.
January 16, 2017
C.C.
Norfolk, VA
the teams are inconsistent. Sometimes I get an outstanding cleaning, and others it seems that they barley sweep.
January 12, 2017
Kimberly Murray
Chesapeake, VA
The office staff does a great job of communicating and the cleans are out of this world. Couldn't be more happier.
Response From MOLLY MAID of Chesapeake-Norfolk-Suffolk
February 07, 2017
Thanks, Mrs. M!
January 12, 2017
Mike Walls
Norfolk, VA
The Ladies are phenomenal!!! PERFECT!!! Thanks!!!
Response From MOLLY MAID of Chesapeake-Norfolk-Suffolk
February 07, 2017
Thanks, Mr. W!
January 12, 2017
A.V.V.
Norfolk, VA
House is clean, the workers are polite and helpful, the service is reliable. We are very pleased.
Response From MOLLY MAID of Chesapeake-Norfolk-Suffolk
February 07, 2017
Thanks, Mrs. V! And especially appreciate the 10 out of 10!
January 11, 2017
E.D.
Chesapeake, VA
No fee credit card payments.
January 10, 2017
Robert Everett
Norfolk, VA
Dependable, work exceeds expectations!
January 3, 2017
Deborah Okker
Chesapeake, VA
Outstanding service and very conscientious staff. We are always extremely pleased when we come home from work and the house is sparkling clean. Any issues discovered while cleaning are brought to our attention immediatly and resolved. Thank You !
January 3, 2017
L.O.
Chesapeake, VA
Dependable. Outstanding service.
December 28, 2016
D.R.
Norfolk, VA
very professiomal. Good workers