Response From MOLLY MAID of Chesapeake-Norfolk-Suffolk
September 16, 2016
Thank you, Mrs. P! I know the office staff cleared this up with you, but it might help someone else if we clear it up here as well. Our script provides a range for arrival time, but sometimes that gets misunderstood as an arrival and departure time. With so much variability in the time it takes to clean homes, even the ones we clean repeatedly, there is no way we can reasonably give an exact arrival time. Once again, I was happy we could clear this up and that you were happy with your service overall.