Response From MOLLY MAID of Chesapeake-Norfolk-Suffolk
May 16, 2017
Thank you for your feedback, Mrs. W! We are sorry for your loss. You are absolutely right that the first team did not do the job we expect of them. Trust me when I say we are working closely with them to raise their performance. Regardless of the reason that's why we have our satisfaction guarantee: 'Let us know within 24 hours of anything we cleaned that isn't to your satisfaction and we'll gladly return and redo the missed area.' In your case we knew of your situation and had a different crew over to your home to redo the areas you pointed out within 1 hour of your call. Again, we really appreciate your feedback . If you decide to work with us again, we've noted in your file that you prefer Lexi's team.