We're happy with our cleans, and I really appreciate the communication between office and crew. All the ladies I have spoken with are very nice. If something is overlooked, which has only happened to us once with new people, it's made right. I love the notes left at the end of every clean.
I appreciate the team that was recently assigned to my home. They are polite, but also very businesslike and go straight to task. They try to accommodate requests for special attention on an area from time-to-time. I like the intermittent surprise touches like folding the end of toilet paper on the roll.
They do leave a brief note when they've been in for the cleaning, which is also nice.
This is the first time I've ever had my house cleaned. I had a recommendation from a friend at work and do not regret it. Everything was great, and even my dog noticed that something was different. After spending 5 or 6 hours (or more!) previously cleaning before a big party, it feels comforting to know that I can have some extra help every couple of weeks.
They really do go above and beyond. My dog got sick in her crate and they had management call me to let me know so I could go take care of her. They even got out her extra crate blanket (which was in the laundry closet they regularly cleaned, so it's not like they were "going through my stuff" and had it ready for her. Honestly I can't say enough nice things about them and I always recommend them when anyone asks.