We just happened to see a group of "Molly Maid" vehicles when we went to our dental appointment. The Molly Maid office and parking lot is located right next to dentist's parking lot. We were expecting family members to arrive from Guam and Italy in a couple of days, and were looking for someone to clean the house "at the last minute". We called the phone number on the side of one of the Molly Maid cars, and were pleasantly surprised to find that there were two ladies available the next day to provide a "deep clean" of our home. The person on the phone went over costs, the fact that they would bring all of their own cleaning materials, approximately how long it would take to complete the job, and a list of exactly what was included in the cleaning process for the price. The ladies who came to clean, worked quickly, did a really good job cleaning, and were very pleasant to work with throughout the day. I was pleasantly surprised when a supervisor/inspector came to inspect their work. She showed the ladies a few items that needed to be redone, walked the rooms of our home with us, and asked us if we were satisfied with the work, or if we needed anything to be re-done. We were very satisfied and will use Molly Maid again in the future. We are even thinking of using them every few months for a "deep clean" and doing the cleaning ourselves the rest of the time. Since there was no contract to sign, we feel very comfortable in choosing only those times when we need a "deep clean" for Molly Maid to come and do the work. I am truly happy with the results, and I was not "worn out" from cleaning when our family members arrived. Thanks you, Molly Maid.
When I consider the service from Molly Maid cleaning, the following things immediately come to mind: 1st: “Trust”; which has to be the starting-point for any company you give full access to your home. I’ve found that “trust” to be coupled with “Kindness”; and at a very genuine level. 2nd: “Exemplary-Service”; I don’t just receive adequate cleaning, or even superior cleaning. The word “Exemplary” fits best here. They are the model for other companies to emulate. 3rd: “Economy”; let’s face it; if you can’t afford it, then all is lost. But I’ve found the price to be “fair & honest”; so I’m sticking with Molly Maid in the future. “EXEMPLARY” all the way.