My initial call with Tim was good and I felt like I was making a good choice by hiring Molly Maids to do a move-out clean on our condo. However I could not have been more disappointed. The team that came to do the work did not do a thorough job - we found cobwebs in many corners of the rooms, some small pieces of trash on the floor, the baseboards were untouched, there were some hairs on the bathroom counter, it overall looked like it was a rushed job. Considering we were told 2 people spent over 2 hours in there cleaning I definitely give the job a 0 score out of 10. The crew that came to fix the issues a few days later were friendly and took care of the problems quickly and even they agreed that the original team did a bad job. I did not receive an apology or any discount for the inconvenience of having to arrange for a time to let a 2nd crew in which I thought was bad customer service. Had someone taken the time to apologize for the bad job done and offered a discount and the opportunity to make things right I would not be leaving such a bad review. Overall I will not be using Molly Maids again and I will not be recommending them to anyone I know.
The attention to detail! My cleaners remember my special requests and always take the time to address my concerns. I love how they remember me always go the extra mile to ensure my home is well cared for.
They were very thorough. Cleaning from ceiling to baseboards. Asked if there were specific areas I was concerned with. They had me review each room after they cleaned. Very nice ladies. I'm looking forward to their next visit.
Barb and Angie did a great job in the time available. This place was filthy and it took a lot of elbow grease to get it clean. Thankful they came and put the time in to help us. I would love to have them back again sometime. Great attitudes. Ready to work and always smiling.