always come--no calling in sick or other excused, and come very close to scheduled time
respond to complaints (I have only had minor concerns) immediately
cleaners have access to our individual quirks and needs
Second chance paid off!
This was our second time using Molly Maid and our most recent service and team made us believers! Aside from a few "missed spots" the house was perfect and we've scheduled our next cleaning.
The personalized service is fantastic. After the initial cleaning, I was not dissatisfied, but preferred things to be done differently. (i.g. use a certain cleaner on kitchen surface and vacuum prior to mopping) The next cleaning was exactly as I requested and has consistently met my standards. Very pleased with the services they provide. My daughters also LOVE what they do with the stuffed animals on their beds.