I love the reliability of the same team showing up every week. When team members leave or go on vacation, I am given a reason and replacement team members are equally trained, friendly and helpful. My Molly Maids team is friendly towards my cats.
I liked the personal touch. When we moved into our office, Molly Maids performed a move-in ready cleaning service. It was thorough, but the crew left us the nicest note wishing us the best of luck in our new office space. It means so much when an employee of a company goes out of their way to wish another company goodwill. Thank you for such great customer service!
I live by myself and live a frill free life. The two luxuries I give myself are NFL Ticket on my DirecTV and Molly Maids to do a monthly cleaning of my apartment. Football sometimes disappoints me, especially when my team is on the wrong side of victory, but Molly Maids NEVER disappoints me. The women who are assigned to my apartment are the absolute best.
The people! It's been close to a decade. The consistency and quality of service has been special. Marsha is an extraordinary person and over the years she has had first rate partners. That's the difference.
The team always arrive promptly, working rapidly and thoroughly. They invariably cheerful and work well together. They have a well established procedure as they move through the house. I am totally satisfied with the service provided.