The ladies were very professional & courteous. I asked them what they would clean & they gave me a detailed list. I only had the 2nd floor done. Master bedroom, bathroom, seating area etc. the area was spotless. They asked me to look over the work & told me about spots they couldn't get out. That was due to some antiques & wear & tear. I felt completely comfortable with the ladies in my home without me supervising them. I will have them back.