I really liked the design and comfort of the sofa, chair, and ottoman that I bought. When we went up to our salesperson Brenda Martin and asked her if we could buy the chair from a furniture set in the same style (that the couch and ottoman were not a part of) she told us that she could do it with no hassle at all! She was very nice and friendly, and made the buying process quick and easy. We told her that we were going to pick up the furniture the next day, and she told us what time she would be in. As soon as we walked in she recognized us and immediately went to help us move the furniture to our cars. I will be looking to buy more furniture in the Back Room section for sure!