I dropped off a bike for minor repair, letting them know there was no rush. I assumed the time frame would be about a week. They actually notified me that it was ready about 3 hours later. That to me is awesome service!!
Staff was very helpful and eager to assist me. I was passing through town, been to a lot of bike shops, and few compare to the level of service excellence I've witnessed in your shop. The young man who assisted me considered what was best for me, and assisted me as such.
The employees definitely have a lot of expertise and the dude who helped me get the right pair of climbing shoes was super paitent and was more than happy to explain the ups and downs of each shoe I looked at.