George was excellent! Our refrigerator was out for a week and a half. He came in, knew the brand, the product, took my bins and shelf out, saw some built up frost and said he believed it will probably be the fan. And he was right. Replaced the fan, and refrigerator and my freezer are now at their normal temperatures.
George was very professional and extremely friendly. It was nice having a conversation with him and finding out he use to work in my childhood town in West Virginia. What a small world.
Patrick, the service tech who came to fix my fridge, was very helpful & knowledgeable. He had come to replace the compressor, an expensive repair. He realized it wasn't the compressor but the switch to the compressor. I was totally impressed with his honesty. He saved me a lot of money by checking all working parts. I really appreciated him being thorough & his efforts saved me money. I love a company that is built on integrity. He could have just swapped compressors and he didn't! Thanks, Patrick! Honesty is Mr. Appliances policy. I've used them twice now & will continue to use them as needed in the future!