Repairperson came right out, diagnosed the problem, and submitted the report to my home warranty company. He recommended replacement rather than repair as it would have been more costly and everyone was in agreement.
Your company was easily able to accomodate my availability due to my nightshift work hours.
I was able to speak with a person. The whole process was not automated. Which is much appreciated when you sleep during the day and work at night. Since the automated systems call only during the day, waking night shift workers.
The technician was respectful, polite, and friendly. He was knowledgeable and had the required replacement part with him.
The cost was reasonable, especially considering the time of the visit.