Kendall repaired both our oven and refrigerator, and we could not have received better service. With efficiency and a smile, he solved the problem and got our appliances up and running. I highly recommend Mr. Appliance and, particularly, Kendall. Thank you, thank you, thank you!!!
I called the office and spoke with the nicest lady, Julie. She made me an appointment for that afternoon. With my problem being a refrigerator going out on rental property that was a big deal. I had never used Mr. Appliance before. A man had been doing work for us for years but had recently retired. I thought finding someone else was going to be difficult but to my surprise I found Julie. She explained everything to me and I hung up smiling! Then when the technician sent me a text that he was on his way and a photo of himself for identification. He arrived at the property and called me with the problem. I said yes please fix it and it was taken care of.
Chad was the technician and he was wonderful too. Then I received an email with my receipt and the job was complete. I did call Julie back to thank her and Chad for making my day! I would recommend Mr. Appliance to anyone who wants prompt, courteous and professional service.
Kendall Jacobs provided us prompt, professional service. He knew exactly what the problem was and knew how to fix it. I was told what the charges would be ahead of time so there was no confusion. He made the repairs that he could, fixing the doors with new cams so they will shut properly, but the door would have needed to be replaced to fix the wiring on the ice maker, so it could not be fixed. Finally, we have a fridge whose door will shut properly! Kendall could not have been a better representative for your company. I will definitely use Mr. Appliance again.
Starting with Julie taking my call everyone did a great job . Kendall was so professional & did an excellent job . I also really appreciate that before Kendall arrived I received a text saying he was on his way & a photo . Thank you , Karen [LAST NAME REMOVED]