Your tech's could not fix the machine on the first visit because they did not have all the parts they needed. When they came back they were there until almost 10PM to get it fixed,but unfortunately
the parts were shipped without all necessary parts. They came back the next day and completed the task.
Pablo was very professional. He came at the end of a long day (when he could have cancelled and come the next day) because he wanted to take care of our leaking dishwasher. He was able to take care of the problem right away.
Ease of scheduling. Tech came even on snowy day. Good communication from company regarding updating the techs situation (first he couldn't come, then he could). Nice to get text update/picture when he was about to arrive
The serviceman arrived, as scheduled. He understood what needed to be done and has taken care of the problem with the stove. It is evident that he has the training required. He performed the task with efficiency and a pleasant attitude, which he appreciate very much. Reliability in terms of word given and task done is what is required, and this was delivered. Thank you.