We called and the office called back and sset up an appointed for when the service man would be in our area. He came on the day agreed upon, had parts and fixed the situation. One doesn't get service like that very often in today's society. Highly ecommend Mr. Appliance.
The service request was promptly answered and responded to with options. Service technician was prompt. Service diagnostic was done quickly and options were provided. Ordered parts arrived quickly and were quickly installed. Everything is back to working order again.
Once the appointment was made, there was the almost inevitable change in date and schedule of which we were promptly made aware. This was much appreciated.
The service tech was friendly, knowledgeable and communicative - explaining to this curious customer the reasoning behind why this older appliance had suddenly malfunctioned. Thank you Kyle.
The problem was resolved, and the price - considering that this 74-year-old pensioner thinks that all current prices are totally unrealistic - was within the reasonable range.