Our repair technician was the nicest and most honest with whom we have ever dealt. Even when the problem was more complicated and difficult than originally thought, he stood behind his work and got our appliance fixed.
Their prices are fair, they are on time, they are always available, their work is superb, Trace is a pleasure to work with and Rupert is a genius at fixing things.
I have used them twice and they did what I needed and did it well. I used Rupert both times and he really is a wizard as knowing what to do and how to do it.
I would recommend them to anyone that wants quality everything.
Trace, use my first name only. Thanks, Robert. See you the next time we need a repair.
Absolutely everything. Great customer service on the telephone end to the point of calling to see how things are doing with the appliance and when we had to set another call for an additional part getting a panicked call back from our original customer service rep to make sure it wasn't something they did (it wasn't). And Rupert (our tech) was very skilled and fastidious. Got in there, fixed it and didn't leave any sign at all that he was here. And very friendly.
It was easy to schedule an appointment. Our serviceman was friendly -- even tolerated our unwelcoming dog -- and helpful. We haven't had any problems with our fridge since he came. The service was affordable.
Professional and courteous phone customer service (Trace & ? sorry) speak clearly and do more than make appointments. Never busy signal or holding on the phone
Knowledgeable technician provided repair estimate after thorough problem analysis AND approached resolution by attempting the least expensive repair option first.
Honest and fair pricing
Technician stays late if needed until the job is done and tested
Email quotes and invoices
Invoices are detailed and clear
Presentation: Technician uniform & service vehicle were neat and professional
Repair technician took care not to damage my home by placing protective tarp on floor for equipment and machine parts
My calls to the owner were returned promptly.
You don't see this often but this is what great service looks like.