Kody Linnemeyer was our service rep and we appreciated the time he spent fully explaining what he found, the estimated cost and the scheduled repair date. Very professional, and did an excellent job. Will recommend to friends and co workers. Thank you.
We had a problem with our refrigerator and setup an appointment with Mr. Appliance. The technician came and diagnosed the problem, ordered a part and scheduled a followup appointment to install the part. We were charged in advance initial visit,the part and followup appointment, which was fine.
In the mean time another issue with the fridge came up so we decided to cut our losses and buy a new fridge. When I contacted Mr. Appliance asking to cancel the followup appointment they kindly refunded the charge for the installation of the part. Of course I was billed for the initial visit and the part they ordered and that was fair.
I really appreciated that I received a text with the picture of the technician who would be coming to our house. I also really like that I get a call when they are on their way. I also appreciated that the technician was very courteous and professional.
I received an appointment immediately to repair my microwave. Kodey was right on time. He was polite & efficient and in no time my appliance was repaired!
I would recommend your company to anyone!