I loved the emails confirming my appointment. Not only did they tell me when to expect him they told who to expect and included a photo.
Timothy showed up on time! He quickly identified the problem and had the parts on the truck. Start to finish, only an hour. Great experience.
Prompt, efficient, cared that my Fridge was working after an electrical surge fried it..
Found you on internet and I was very stressed that everything was melting in my freezer from the day before. I called at 8:0am, since you opened at 8:00am.
Then Herbert Forde, technician arrived and ordered new computer board that had been ZAPPED by electrical outage and/or surge. This was not covered by SECO, although I pay monthly for a "surge protector" on my house. I was informed that this "surge" was not large enough to prove that the "surge protector" had not done its job. Therefore, out of my pocket.
I'm not sure what a "surge protector" does if it doesn't protect against a surge that zaps a refrigerator.
Mr Appliance needed to return 2 days later, at no extra charge, as the sensor in the fridge wasn't working properly.
Thank you Mr Appliance!
Full time resident of The Villages
I liked everything about your service from calling back, scheduling service, notifications of arrival time, identification of service technician, the service and the follow up. Excellent on all aspects!!