As I watched Mr. Ford repairing our Washing Machine, I was impressed with his ability to quickly diagnose the problem and set to work replacing the worn and offending parts, while explaining their intended functions. When he was finished I felt as though we had won a decisive battle over a future of dirty clothes. I would call Mr. Appliance again, in a heart beat. Give them a call and see what they can do for you. ~ Bill Benson, Ocala FL.
He (Tim) was very professional.
He was running later than expected appointment time, but the office kept us apprised of the arrival time and offered to reschedule the appointment if needed.
He explained the appliances proper use And function.
You perform a diagnostics, and found nothing wrong. He went through an entire cycle of the machine and found nothing wrong.
Tim took his time, was never in a hurry, I made sure that we were 100% satisfied with the service that he was there to perform.
I feel very comfortable and highly recommending Tim, and Mr. appliances, for any further work that needs to be performed.
[FIRST NAME REMOVED] M
They scheduled at the end of the day and sent a message with the a time window and picture of the technician who would come. We got another message just a few minutes before he arrived letting us know he would be there shortly. Again there was a picture.
The technician was polite and friendly. He immediately knew what was wrong and fixed it. A drain was stopped up and causing ice to form. There was no way to easily melt the ice and clear the drain without removing all shelves and knowing where the drain was. Not a good design. Before he removed drawers and shelves he took a picture to make it easy to put everything back as we had it. It was a messy process and he cleaned up thoroughly. He let me have some time to clean glass and plastic. He was cheerful kind and courteous in every way and did an excellent job!
When we whined about the poor design and quality of our Samsung refrigerator he didn’t use the same tone but responded to our questions that he had more calls on some brands than others and had already worked on that brand.
You sent a text message to me prior to the arrival of the serviceman including his photo. The technician arrived in a timely fashion and he was able to diagnose the problem in a short time. The needed part arrived and was installed by the same technician 3 days later.