Both technicians, Jim and Pete were outstanding! However, the office responsible for scheduling was way below par. The ladies on the phone were very personable but on 3 separate occasions messed up the times of the scheduling. Also, never notified me that the parts would be arriving here. That being said again I must say that both technicians were outstanding.
Dave, our service advisor was great. Very friendly, knowledgeable and a pleasant young man. Fixed my washer in no time! Not that I WANT to need them again, but if I NEED someone it will be Mr. Appliance
The technician arrived promptly as expected.
The work to diagnosis the problem seemed to be thourogh.
The repair cost however was very high compared to the same repair three years ago. (The estimate was 75% higher) Since the refrigerator was was 8 years old. I decided to by a new one for about $400 more than the repair