First of all, notifications about the technician were spot on and received early enough to be ready for the arrival. Jordan was professional and very courteous when we met and simply let us know the problem with total cost. He didn't have the part and told us that someone would come to replace the part in a couple of days. We were very excited when we got the text message and saw it again was Jordan. He went right to work and even showed us what the issue was and fixed it. We thanked him but please let him know we really appreciated his professional behavior and his personality. I would used Mr. Appliance of NE Louisville again and I will tell others what great service we received. I would also cross my fingers in hope that Jordan would be the one showing up next time..