The man you sent to my house, Fabio Valencia, did tests, explained why we were seeing what we saw, and answered all my questions. He was personable, listened well to what I asked, and seemed interested in my understanding what he was explaining. I told him that because I was so impressed with service he had given me, that I would call your company for other appliances if I could get him as the service person. I tired calling Mr. Appliance 5 times to tell the owner about my experience, but the first 4 times I only got a recording, so I didn't leave a message, The 5th time I left a message for the owner to call, but that didn't happen. That's how much I wanted to give you feedback on the outstanding job done by Fabio Valencia.
Andrew the Technician who came to repair our Asko Dishwasher was extremely knowledgeable and courteous. He spent the time necessary to really figure out what was wrong with our dishwasher and fixed it the right way. These Asko Dishwashers are made in Sweden and they have exclusive Repair Service contracts with only two companies in CA, Mr Appliance isn't one of those companies. If you call the two that are recommenced by Asko, they triple charge you for the repairs. Mr Appliance fixed my dishwasher at a fair price and I will call them again in the future.
A few years back Andrew also made repairs to my G.E. Refrigerator and I was extremely satisfied with that repair also.
I liked Andrew's professional demeanor and his friendly presence.
It did take you guys a while to get back to me as far as getting an appointment on the calendar!
I got your card - will call when I need you!
Andrew was prompt with our afternoon appointment and was very knowledgeable and courteous. He diagnosed the broken fan but due to the age of our refrigerator did not carry the replacement on his truck. He went and obtained the part and came back to install it same day even though it caused him to work beyond normal business hours. We really appreciated getting the job done. Thank you.
reasonably quick appt, super friendly and knowledgeable tech (Andrew), reasonable cost to fix the problem. Took a bit of time to get second follow up appt to install parts, but he stopped the fridge leak on first visit so the wait wasn't a big deal.