David was on time, courteous, and professional. I so appreciated that he narrated an explanation of what he was doing to diagnose the problem. Once he determined the issue, David thoroughly explained my options. And when office employee Nicole called me regarding a filter I’d paid for, she too offered options. She could mail it to me or she was happy to DROP IT OFF AT MY HOME on her way home. Hard to find that kind of customer service. Thank you David and Nicole!
I appreciated the timely response to my request for service, pleasant customer service from the initial contact and the service technician that corrected the problem. I was called and texted in advance of my scheduled appointment to ensure that I would be at the home. Keep up the good work!
Nicole scheduled my work and keep my up to date very professionally. David Solomon is everything one would want in a service technician. He demonstrated total competence with a very pleasant manner. He correctly diagnosed the problem in a few minutes, correctly recommended a fix, and did the repair expertly.
I called to schedule an appointment because our GE fridge was not cooling. I had originally called GE service but they failed to show up for the appointment and offered another time 4 days later.
The employee who answered the phone at Mr. Appliance of Richmond was so kind and worked to find me the earliest appointment possible. She was able to schedule an appointment for me the very next day with a short window (2 hours) of time, unlike many other services who require a window of 4 to 8 hours. I received a text with my technician's photo and approximate time of arrival on the day of the appointment. He arrived on time, was courteous and neat, and diagnosed the problem quickly. The repair costs were reasonable and immediately resolved the problem with our fridge. I would definitely use Mr. Appliance of Richmond again.
Dave Berry did an outstanding job for us! He fixed our dishwasher after two other companies were unsuccessful. We are very grateful and will call Mr. Appliance first the next time!! Thank you very much. We highly recommend Mr. Appliance!