The scheduler I spoke with (Corene) scheduled service the next day and kept me informed of the arrival time of the technician along with an identifying picture of the technician and the Mr. Appliance truck. Sheldon, our technician, was very knowledgeable, identified the failing part in our frig. and call the office to order the part. Fedex delivered the part the next day and the follow-up repair was done the following day.
The service Mr. Appliance provided was exceptional!
The fact that Mr. Appliance gives you an up front estimate, no surprises after, even if additional parts need to be ordered.....well, that's a real PLUS for me.
We were also lucky enough to have Sheldon be our repairman. He is polite, prompt, knowledgeable......can't say enough about Sheldon:-) :-)
The gals on the phone, Linda & Corinne, also very helpful. I really like the emails they send, confirming your appt. & giving a window of arrival. An email is also sent when the repair person is on their way & close to arriving within a half hour. That is a very nice feature of the service. Anyone who has sat around all day waiting for repair service would apppreciate that immensely!
Mine was an expensive repair, but my washer required a lot of time to fix. All in all, it got a great overhaul and actually runs better now than when it was brand new! And I mean that! I believe when Sheldon put it back together with the new parts, he tightened everything correctly, making it better than factory new.
Thanks Sheldon! Go Ravens!
It is a little confusing when you get an invoice for work that is not completed. I was not at the site when you returned and thought the work was completed so I paid the invoice before you were done. Most of my contractors send me an invoice when the work is completed.
Not my first time with Mr. Appliance, and they will remain my go-to appliance repair company. Competent, clean, timely, and their prices are fair. They carry an encyclopedia of information about all appliances on their tablet, so they really are well equipped for first-rate service.