The fact that when I phoned I got a person answering the phone and not an answering machine.One number I called did not reply until after supper .The other 2 did not reply at all. I also appreciated that I got a time the handyman would come and not a window of several hours. The man that came was very polite and completed the job most satisfactorily. The lady on the phone was very pleasant and explained the pricing policy very clearly. I would certainly call Mr. Handyman again.