Communication! I always knew who was coming and when. The evening - before email is a great idea. Kevin is right on top of scheduling and helping me get past the glitches in my project. Having an electrician come asap kept my project on target time wise and kept the carpenter in the loop for returning when the problem stopping him was remedied. And all under the estimate. Couldn't be happier. The work is beautiful and admired by all who visit our home.