the workman was friendly and capable and, since it has been hard to get workers to show up, it was nice to have someone come and do what was needed.
I did think the office workers who handled the phone calls were a little confused.
they seemed to have trouble understanding that the unit where the work done is a house I let and the time of the appointment needed to be arranged with the tenant - since there are two large dogs in residence that I cannot control - so the tenant needed to be available.
then there was a last minute attempt on the DAY OF to change the time - since i already had plans, that was a minor annoyance.
bottom line, the workman was great, the office and phone-answering staff not so much.
but I will definitely consider using the service again.