I am very satisfied with the entire Mr. Handyman experience. It was simple to schedule an appointment, and the repair technician arrived when expected. He was a good listener and comprehended my combination of damage repair needs and preventative repair needs; my repairs were related to several loose window shutters. During the repairs he kept me informed of what he was doing, and what he found during the inspection and repairs that I should be aware of. He had to utilize a tall ladder and he was careful while positioning it. He had all the tools to make the repairs. He was courteous, knowledgeable, hard-working, and I felt comfortable trusting him to perform the repairs. My shutters are now secure, and the technician fixed a few issues that a previous repair person had not properly completed.