I liked that the service technician arrived on time and was friendly. He was easy to talk to and explained everything he was doing as he did it. Although the specific problem he came to look at couldn't be fixed at the time, which I kind of expected would be the case, he made some helpful suggestions on what we could do next. I imagine we will at some point follow his advice and order the necessary part that needs replacing in our attic door. At that point, I expect I will call Mr. Handyman again to schedule someone, hopefully the same technician, to come over and install it for us!