From my first time filling out a request, I almost immediately received a call from Renee at Mr. Handyman. She was clear about what I wanted and we set up a service call. At the time I talked with her, one of my needs was to have hinges replaced on a cabinet door. I had tried to find replacement hinges, but could not find an exact match. Renee asked if I could text her a picture of the hinges, which I did with exact measurements, manufacturer , etc. She took it upon herself to track the hinges down on the internet and ordered them. They had not come in before my service was scheduled, so she called to change the service time.
Kent was the service person who came out to replace the hinges and to work on runners on a deep, heavy drawer in the kitchen. It turned out to be problematic because a replacement runner could not be found and there was a clearance issue with other runners. Kent, magically, got the problem resolved. I was amazed at his ingenuity in finding a "work-around" to solve the problem so that I once again had a smooth rolling drawer. I really appreciated him sticking with it until it was fixed.
I would call Mr. Handyman again -- and already have additional small projects on my list. Thank you to Renee and Kent.