Service requested - pump septic tank
We received a phone call announcing the driver would be at our home in 45 minutes...and he arrived on time! Service tech was clean, courteous and professional. Pumping of tank took just under an hour. When competed, the service tech left the area as clean as he found it. No gloves or towels left behind for me to pick up. Tech also shared ways we could better manage our septic system... a change in toilet paper (more septic friendly) and dumping less grease (excess cooking oils) into the system. I will call Mr. Rooter the next time our system needs to be pumped. Good work. My thanks to Danielle and Nathan.
This is the 2nd time we've used Mr. Rooter. Both times the phone staff was very courteous and helpful, Good follow up with call indicating service tech was 15 minutes or less from arrival. Both service tech's were courteous, pleasant, quick. They did a very good job of cleaning up after themselves. Explanation of options was very thorough so we could make a best decision. This time the tech tried the quickest option first but it did not fix the problem so he moved forward with the repair. We highly recommend Mr. Rooter.