Your plumber, Jesse Whalen was a delight. I would highly recommend your company based on his work. As is often the situation during a plumbing emergency, especially one such as mine where water was flooding my finished basement from a cracked fridge line, your customer will be in the midst of a nervous breakdown. This is where the genius of having a plumber like Jesse comes in, he's part plumber and part therapist. He put me at ease right away. He was completely thorough in finding and correcting the plumbing problem. He explained what had happened and what to do next (air out the dripping ceiling drywall, keep an eye on it for 48 hours). He is a knowledgeable and competent plumber, but he also has a charming way about him that calms you down and reassures you in the midst of a crisis. I 100% recommend your company if all your plumbers are a Jesse Whalen.
Technician, Steve, was prompt. He was thorough and explained everything well. Gave different options for future work and the benefits and drawbacks of each. Also prompt follow-up on a question sent later by email.