Your plumber, Jesse Whalen was a delight. I would highly recommend your company based on his work. As is often the situation during a plumbing emergency, especially one such as mine where water was flooding my finished basement from a cracked fridge line, your customer will be in the midst of a nervous breakdown. This is where the genius of having a plumber like Jesse comes in, he's part plumber and part therapist. He put me at ease right away. He was completely thorough in finding and correcting the plumbing problem. He explained what had happened and what to do next (air out the dripping ceiling drywall, keep an eye on it for 48 hours). He is a knowledgeable and competent plumber, but he also has a charming way about him that calms you down and reassures you in the midst of a crisis. I 100% recommend your company if all your plumbers are a Jesse Whalen.
Technician, Steve, was prompt. He was thorough and explained everything well. Gave different options for future work and the benefits and drawbacks of each. Also prompt follow-up on a question sent later by email.
I had a leak in my ceiling over top of my living room. Mr. Rooter arrived quickly, ascertained the problem, and then fixed it immediately. I have had no further issues. They were both helpful, and respectful. It wasn’t cheap but, no emergency plumbing service is. I would say that they were inline with industry standards.
[FIRST NAME REMOVED]
Jenn was great working with me to set up an appointment.
Eric was on time and was very professional and friendly. He even didn’t mind my two dogs. He listened to what I wanted and knew exactly what I was talking about and explained everything in great detail. He cleaned up after complaining the job. Eric showed me how to use the new valve installed. I felt like he did honest, quality work for a great price and he left me feeling confident that if there are ever any future issues to call and they will be fixed. I will recommend Eric and the company he works for to all my friends and family and anyone in need of a plumber. I will definitely be using your services again when needed this is my second time and I’m even more happy. Thank you.