I have never had to wait more than 1-2 days from the time of scheduling an appointment till the tech shows up. Always professional and courteous. They explain options for repair or fixing the problem. Clint was my recent technician and he did all of the above. I have been a long time customer and will continue to be for a long time to come.
The technician was really nice and very thorough, He figured out the problem and stuck with it. The part he had purchased from Rampart was defective and he figured that out and was able to fix the problem.
The technicians were friendly, honest and reassuring. They did not charge me to come and inspect my problem. They didn’t try to overcharge me for an issue that was not there. The reason I called is because another company had come out and tried to tell me an issue was worse than it was. They were going to take up my whole yard and Mr. router came in and Hydro flush the problem away. The other company wanted to charge me $5000 and the Hydro flash $600. The problem fixed.
When I called, you guys came within 10 minutes! Not just one, but supervisor, master plumber and two plumbers to help assist with my leak and discussed a plan to bring my building up-to-date with modern plumbing. Being the old building is on a water well, this took a little longer than a residential home.
So far, I have a new water heater installed and have hot, as well as cold water coming into the building to wash hands!
Thank you, Mr Rooter, for excellent and professional work!!
- I. S. Bieri