First thing is a live person answers their phone and talks to you. They are courteous and friendly. They arrive when they say that they will arrive. Explain things to you and how much it will cost. No holiday or emergency fees.
I spoke with Bill Johnson regarding my emergence and he was very considerate and explain that he will have a technician to contact me
The technician was punctual and courteous and explained in detail what was going to take place and the work that he was going to performed
All work was done to my expectations and I am very satisfied
24/7 availability and upfront pricing. I think the snaking of my drain was a bit high priced, but the service tech spent lots of time working at the problem. Had I been told over the phone what it was going to cost I would have shopped around.
We like Lance, because he knows what he is doing. I told him of a sound that we would hear when my mom would turn on the water and he knew exactly what to do! Now that's experience for you!!!