I asked for service with a clogged toilet after hours. The employee called first thing in the morning and came over. We were charged $230.00. I felt that was a little high but other than that we are happy with their service and will use them again.
Very quick service. Ryan was on time, quick to assess the issue, and very efficient in fixing the issue. Respected our home, and wore booties over his shoes and cleaned up any water/debris that was left from the repair. Completely satisfied and would recommend Mr. Rooter.
It was the Tuesday before Thanksgiving my water heater died. It was gone, gone, gone. It was 9:00 pm and I had a full day of baking and other preparations to complete on Wednesday. In a panic and not knowing if I could get a plumber to show up and replace it on Wednesday I went online and looked up top rated plumbers. Mr. Rooter ranked high so I decided to check out their website to learn more about them. While I was looking and reading a text box popped up and I was asked if they could help. I gave the person on the other end my panicked story along with my contact information. They first asked if I had an emergency. I told them I could manage things during the overnight, but needed service in the morning. I was told someone would call me to arrange for service. I received a phone call within 30 minutes and was told that Ryan would arrive between 11:00-1:00 on Wednesday. Wednesday morning around 10:30 I received another call and was told Ryan would arrive within 45-60 minutes. Ryan arrived and I showed him the dead water heater. He asked a few question and come to the same conclusion, it was dead. He asked a few more question about what I needed and then worked up an estimate on his tablet. The price was reasonable so I agreed to the service. He explained that he needed to drain the dead tank and leave to go pickup a new one but could leave the water on. Upon his return Ryan diligently worked to install the new water heater and remove the dead one (may it rest in peace). Ryan ran into issues with the installation and remained until they were resolved. The dead tank was still dripping rusty water so he wrapped it in a tarp so it would not drip throughout the house. Hot water was soon running through my pipes and all was well in the world.
Key for me was the ability to schedule an appointment during off hours and getting service arranged very quickly. If I had experienced an emergency situation I am certain they would have been at my door within hours. I have another non-emergency plumping repair and plan to call them to arrange for service.
Quick response time! I had a plumber at my house within a couple hours of calling. My water was replaced by a very knowledgeable, efficient and friendly technician. And the price was fair and reasonable.