Mr Rooter is a very reliable and honest company to work with. Friendly staff from start to finish. Not a service you want to have to use, but Mr Rooter helps make the issues easier to deal with.
The office called me 2 times to update the arrival status of my plumber. When Shai Moore arrived he spent an hour clearing my sewer lines - and he arrived at 5 pm on Saturday night. He was though and careful - no hurrying up because I was the last job of the day. He then said he could come back with the camera to see what my issue was. I am working now with the office to schedule a convenient time. Both the office were great - friendly and professional!
You had someone in the office to answer the call. No need to leave a message and wait if and when you would reply.
You had someone out the day of the call.
You were very clear about the problem, how to repair it, and how much it was going to cost.
You started the repair quickly and finished when you said it would be done.
Your technicians were knowledgeable and thorough. They understood the issues as they relate to the city and assisted in escalating our sewer video to the appropriate parties there producing immediate results. We couldn't have asked for better service. Thank you!