I appreciate that the plumber was kind enough to get us in sooner than what our regular appointment was scheduled. Once the scope was finished he explained his findings and recommended what needs to be done. We will be new to the Odessa area and very likely will be using Mr Rooter for any future services we may need. Thank you!
Whoever came out to service my issue was extremely knowledgeable but also a perfect 10/10 in customer service. Please find his name and pass on my thanks. He told me the truth about what he would do in my scenario, told me the benefits of different options, and also helped me re-inflate a flat tire on my personal vehicle. I cannot recommend him strongly enough. He was a huge help to me that day.
I think your guys should come more prepared to cleanup the mess they make. I had to clean up dirty water that covered the entire bathroom floor with my good towels! This was from him removing the toilet and running a snake. I just think it's very unprofessional to leave the job in worse condition than when you arrived. He should come prepared with a shop vac or something to suck up the water and bring his own towels. The plumbing job he did was good. He cleaned out everything and it all works great now. He then tried to charge an additional hour for going 5min over.