Your company was very responsive especially considering it was black Friday. Josh came when he said he would come, gave me the details of my water heater not working along with an estimate. The wire connections were all burnt and fried (they were shown to me)so he did not feel comfortable recommending a fix especially considering the unit was going on 15 years old. We agreed on a new unit, there was no pressure to do that like so many other companies. In approximately three hours the job was done and hot water came about an hour later.
Josh was an extremely polite and courteous gentleman and I was extremely comfortable with his answers to the questions I had for him.
Just hoping there will be no problems with the new heater but I'm not expecting any.
Needed a plumber on a Saturday. I have a vacation rental and my tenants are important to me! When something isn’t working, I need it fixed right away! Mr Rooter was the only one to work me into their schedule! They found the problem with my shower immediately! I will call them for all future plumbing needs in Canyon Lake! Thank you again, Josh!
How fast Joshua responded to an emergency situation helping as quickly as possible to resolve my water leak issue. Joshua is knowledgeable and takes care of problems quickly. If your looking for a good honest plumber he is your guy.
It was easy to communicate with the office, and the plumber who came to our house was very polite and helpful. We have a drain that clogs up regularly. The plumber, Andrew, got the drain open first, then scoped the drain to see what the problem was. He is very knowledgeable and could explain the problem and how it should best be addressed. He made it clear that the best approach would be quite expensive, but that we didn't need to do that right away, as it has been this way for quite a few years. It is a design defect, and tracking down the problem will be complex, as the house was originally built in 1979, had an addition along the way, and then had the kitchen remodeled several years ago, before we bought the house. It is not a situation where pipes are broken. This gives us the time to better plan what we are going to do. He also gave us a quote for the next step to take in order to diagnose what the solution will consist of. Too many contractors use high pressure sale tactics and fear to push for immediate action, even when it isn't needed. Andrew did not do that. He was the model for calm, thoughtful action.
We had an emergency and water was spewing everywhere below the sink....I saw your advertisement that was mailed to us...I called that number and stated for them to come quick.They did...within 15 min. They were very professional and let us know what had happened below the sink. They told me what was needed and how much it would cost. They solved the problem and it was about 7pm in the evening and was dark....but they found our address even though it was not that easy. I will need more work done to up-date the plumbing beneath the sink and come spring I will be calling them....Jan Alldaffer