Andrew and Chris are true ambassadors of your brand. Understand this - it’s actually fairly easy to take the call - book the appointment etc etc ...but the true brand magic happens when Andrew show up less than 20 mins after that call! He assessed the problem accurately, made the perfect solution and reco ...performed the service with Chris and didn’t leave until the both signed off on the results. It’s a little unfair to say we’d recommend Mr.Rooter to friends as it’s the first name we’ve called in past to start with!!!!!! Our first choice . Frank Mazzuca
Telephone device person was professional, courteous and prompt. Plumber Samuel B was very pleasant, professional, and did clean, thorough work. He gave some good advice on toilet and basement drain maintenance. Enjoyed the gps tracking of incoming vehicle!
Rob C. did an excellent job trouble-shooting what our problem was. He then carefully explained it to us so we understood what went wrong and what should be done to fix it. He talked about different way it could be done and which one he recommended. We made the choice based on his recommendation. he had all the required parts on his truckl and everything was successfully resolved. Rob's a great guy, very personable and very knowledgeable.
When I called Mr.Rooter, I was impressed with the speedy reply. The gentleman came to my home, listened to the problems that I was experiencing and after looking at the pipes in my home, was able to explain to me exactly what was causing my drains to not flow like they should.
On leaving my home, he told me that he would send me an invoice letting me know what it would entail and also the cost to rectify the problem. This I liked.
The job took three days. The two gentlemen who worked in my home were excellent workers who took the time to cut as few tiles as they needed, to accomplish the job at hand. At the end of each day the work site was cleaned before they left. I was impressed by their work ethics.
North York, Ontario.
Friendly voice from my first call. Prompt service to deal with my kitchen sink back up and leakage. Knowledgeable plumber came to my place. Andrew Pavao was exceedingly helpful and able to repair my system with no problems. He was very pleasant and ensured I knew what the issues were, and my options. I would definitely contact Mr Rooter in future.