Tammy at reception is always very helpful and accommodating. The technician who came to do the work Andrej was very personable and very thorough. He explained everything so I could understand all of the issues. He went over and above the call of duty. He did a great job.
Mr. Rooter is a class act in every sense of the word. The receptionist who answered my call was extremely professional and helpful. The service technician, Chris Kuntz, arrived promptly and immediately proceeded to work on the problem. He was very thorough in explaining the cause of the blockage and outlined the options available to me. He was also detailed in explaining the paperwork process and outlined considerations in order to prevent a major problem in the future. Chris is very efficient, professional, and friendly. His experience and knowledge are of great value to your company. The communication abilities of the receptionist and the technician were greatly appreciated. I will most definitely be calling upon Mr. Rooter to replace our water main and sewer main over the next few months. I will also recommend Mr. Rooter's services whenever I have occasion to do so.
I have had Mr. Rooter handle my plumbing problems which included digging a sump pump hole and installing a sump pump six years ago. I had a new sump pump installed several days ago as my first sump pump had bit the dust. This time I also had a battery backup installed with the pump as our summers are seeing more storm activity. Each time I have called on Mr. Rooter their service fellows are friendly and well educated and do their jobs well. They explained what they were doing and why. They also showed me the problem with my old pump. I totally trust this company and will continue to use their services.
Very nice people to deal with , concern about my issues had prompt response . Told me and showed me what he was going to do . Stayed until completely satisfied. Only 1 issue after I went to straighten up and put things back that had to be moved I noticed a burn mark on my linoleum floor I am sure he never noticed it before he left, a mat was on the floor and I am sure it covered it . You are a great company to deal with and I will try to fix the spot it’s in my basement so it’s not a big deal but will try find some linoleum to fix the spot. Thanks for being so prompt in fixing my problem. Bless you all
Your staff are amazing from Tammy who answers the phone to Cody who is absolutely phenomenal!
We just cant say enough about Cody who has fixed our boiler on more than one occasion- he doesn't just sell us something he takes the time to explain what he is doing and how to fix it.
Cody is the main reason we will continue to promote your business - absolutely awesome
Your tech was excellent. I could tell after talking with him for a few minutes that he was capable and knowledgeable. Quick clean work and everything was good to go. Very happy with his service. Thanks.
We used Mr. Rooter for trenchless sewer replacement and upgrades to the under floor plumbing in our basement. Our job took 5 days and the experience was excellent. The crew was friendly, professional, and conscientious. The work was done as quoted and the cleanup was great. The work was scheduled so that we had working bathrooms every night during the week. I would recommend Mr. Rooter as the one stop shop for sewer replacement and plumbing work. Thanks Tammy, Cody, Tanner, and Peyton.
[FIRST NAME REMOVED] D.