Rich Jolly was awesome. Punctual,courteous, professional, and very knowledgeable. He arrived early, knew exactly what was wrong and had our leaking water heater fixed in no time.
Thank you for providing great service with wonderful people like Rich Jolly.
I heard from the technician very quickly after phoning the office, stating that he was on his way. He asked pertinent questions, and arrived when he said he would.
He quickly got to work, soon had the clog cleared, and was on his way.
Great staff with fully trained and competent employees. Only thing I would comment on is the state of repair of The TV line inspection equipment. This was not the employees fault, was the business owner for not keeping a working unit in service. The reason that you were called to begin with was your ability to do a TV internal leach line inspection, first few try's we could see that the camera worked, but would not record. To get a recording we had to call someone with a working unit. I would have rented a TV unit from United for the job had I known. Your trained and licensed staff were the most important part of this, they performed above and beyond what was needed. The jet rod cleaning service was great and did the job of clearing the leach lines that the previous inspector had not inspected or reported. We did another TV inspection for a reference once the sludge filled leach lines (3) were cleared and made functional again. This service saved me a $70,000 connection fee repair. I would not share this publicly because it is about to be resolved in court. The TV inspection of the leach lines and the recording will be key evidence in court.
Earnest C. [LAST NAME REMOVED]
1224 Stephanie Way,
[PHONE NUMBER REMOVED]
It will be OK to share this after the year 2020 or after the court case resolves, which ever happens first