The service on first call was fast. Steven was the young man that arrived. He was great. Explained the problem and that part needed to be ordered on Monday. On return visit on Wednesday morning had new part and repaired water heater. Again explained what he was doing and showed me the bad thermal coupling.
Was extremely impressed with Steven. Will have Mr Rooter out again. Thank you!!!
The staff is very professional, friendly and informative. Steven provided complete and clear details throughout the process in a respectful manner. Given the extent of repair required and the client was a senior citizen the care and service was outstanding.
It was our first time calling Mr.Rooter, and Bob came right out, in a timely manner and was able to figure out a plan to fix our sewer line, without having to dig up the sidewalk. He was polite, courteous, knowledgeable of the problem and came out in a timely fashion. I would highly recommend Mr.Rooter to anyone who has a plumbing emergency, and I have already given Mr.Rooter 5 out of 5 stars on yelp.
All personnel associated with this service call acted in a professional manner. Technician troubleshoot my problem and applied the correct solution. Very appreciated of the service provided and if the need arises again I will contact our company.
Stephen was very friendly, made great suggestions to improve my plumbing, did a wonderful job and what he did, and did not rush me to finish the job that I needed to do. Later I called him back to do the second part of the job. He was a delightful person.