We needed same day service and Mr. Rooter provided it. Our problem was fixed within hours of when it occurred. The technician, Nick Rangel, was very professional, courteous, neat, and efficient. He went over and above to solve our problem for us quickly and in the way that was most convenient for us. He was very clear in explaining what needed to be done, how he was going to do the work, and the total cost of his service up-front with no pressure and no surprises. We appreciated his work very much and would highly recommend him and the Mr. Rooter service to anyone needing the services of a plumber in Santa Cruz County. Thank you, Mr. Rooter and Nick.
Everything. All involved were extremely professional. Maurice would not stop until the job was done correctly. Even returning to replace a defective part. I really enjoyed the fact everything was available upfront, especially pricing.
The customer service receptionists were excellent. Star and the gentlemen that helped us over the phone were class acts. Thank you
Gio was exemplary. He worked on our issue until it was fixed, despite extended period of no progress. He took action to try a plan B of attacking the blockage from the other end when he couldn't clear the blockage from the street side. He was cheerful and encouraging through out the process.