Prompt, very professional, very clear on the problem. Provided a timeline that things would last. The repair men came the next morning. They ensured all my rugs and floors were covered, very pleasant. answered all my questions, showed me the work and explained everything. I am extremely pleased how everything was handled and would definitely recommend MR. Rooter.
Peter was awesome and we really appreciated his help. The only issue was the price was higher than we anticipated.
But otherwise we were impressed by Peter’s customer service and the quality of his workmanship.
The dispatchers were extremely helpful too.
The set-up of the appointment is very organized and professional; the technician arrives on time and completes the job quickly and thoroughly. On the last visit he also made sure to explain the work done and the charges completely and accurately.
I appreciated that I received a phone call an hour ahead of time and the plumber arrived on time. He was very pleasant and professional. He quickly determined the problem and set about fixing it. I was not left with any mess or dirt. I would not hesitate to call again.
Unlike many plumbing companies that I have contacted in the past, your company provides a good range of services that even includes smaller jobs such as installation of faucets. Your dispatchers are pleasant and efficient, and the plumber who provided services for us most recently arrived as scheduled. He was knowledgeable, efficient, friendly, and did excellent work.
Our experience with Mr. Rooter was great! Jesse was polite, professional and showed up on time. He explained exactly what the issue was and the approximate time it would take to fix. The payment process was easy and quick.
We will be using Me. Rooter again for any future plumbing issues!
They were on time and were very clear explaining the problem and what they could do to fix the problem. It was your choice for them to do the job or not. I would certainly recommend them or would have them if there is a future problem.